All orders will be shipped via IndiaPost. Tracking details will be shared soon after the order has been shipped
SHIPPING COST :
India - Rs.80. Free shipping for orders worth Rs.1000 or more.
Everywhere Else - Rs.450. Free shipping for orders worth 7000 or more.
In case you have any special requests regarding shipping, feel free to write to us.
RETURNS AND CANCELLATION
Orders can only be cancelled if they haven't been shipped yet. For cancellations and returns, send us an email at at returns@qalam with your order number and reason for return/cancellation. Depending on the shipping status we'll provide you with a few options.
If you are returning a product that hasn't been opened yet or if there is a manufacturing defect, you only pay for the return shipping. After receiving and inspecting the product, you can either opt for a refund or have the amount adjusted against another order.
Photographs of the damaged product with the email shall be appreciated.
In case you simply no longer want a product , we'll accept the same, however a 15% restocking fee will be charged for the same and , again, you shall have to pay for the return shipping
We are unable to accept returns on any item, whether used or new, that came free with another product or was purchased from our Cellar or promotion sections. In addition, we cannot accept pens or nibs if they have been modified in any way, or any of the following items if they’ve been used: ink, paper, pen cases or cleaning/tuning supplies.
Returns that include a free item (i.e. gift with purchase) may not be eligible for full reimbursement. Feel free to reach out to us for details on your specific situation.
Basically, just reach out to us and we’ll try our best work something out.
The approval of all returns are subject to the discretion of Qalam. In case you have any questions, please feel free to reach out to us.